What should I do if the Cashterminal device does not accept my identification code?

If you see a message on the Cashterminal device indicating an incorrect identification code, we recommend the following:

• Double-check that you have entered the correct code from the mobile app.
• Verify that the code is still valid. Please note that each identification code can be used within 10 minutes of being generated.
• Use the option to generate a new code from the mobile app.

If you still encounter difficulties, please contact our customer support team for further assistance. You will need to provide the code you tried to use.