My incoming bank transfer was rejected. What should I do?

It is possible that we may reject an incoming bank transfer to your Cashterminal Wallet account in the following situations:

• The recipient's name does not match the name used during your registration for Cashterminal Wallet .
• Your Cashterminal Wallet account has been restricted or closed.
• The transfer was sent from a bank in a country that is not on the List of allowed countries.
• The sending bank is in an EU country, and the EUR bank transfer was made as an international transfer (SWIFT). Please note that such transfers should be processed as SEPA credit transfers. In this case, you should contact your bank for more details.

Please note that the amount will be returned to the sender's account, and it may differ from the original amount due to fees applied for processing and returning the transfer.