My bank transfer has not reached my Cashterminal Wallet account. What should I do?

Depending on the transfer type, there are different processing times:

• Transfers in BGN – These transfers typically take 1 business day. If the transfer was made before 13:00 on a business day, it is likely to be credited to your account on the same day. If the sender's bank supports immediate transfers (blink), and the transfer was executed as such, it will be processed within 10 seconds.
• Transfers in EUR – Standard EUR transfers (SEPA) typically take 1-2 business days. If the sender's bank supports instant EUR transfers (SEPA Instant), the transfer will be processed within 10 seconds.

If your bank transfer is taking longer, we recommend first contacting your bank to check the status of the transfer. It may not have been sent yet, or it might be on hold for additional verification.

If the transfer has been sent, but you still haven’t received it, please contact us so we can perform a further investigation. Please provide the payment order and all details of the transfer (sender, IBAN, amount, currency).