When will the bank transfer reach my Cashterminal Wallet account?

The processing time depends on the type of transfer:

• Transfers in BGN – standard transfers usually take 1 business day. If the transfer was made before 13:00 on a business day, it will most likely be credited to your account the same day. If the sender's bank supports instant transfers (blink) and the transfer was executed as such, it will be processed within 10 seconds.
• Transfers in EUR – standard SEPA transfers usually take 1-2 business days. If the sender's bank supports instant SEPA transfers (SEPA Instant) and the transfer was made as such, it will be processed within 10 seconds.

If your transfer is taking longer than usual, we recommend contacting the sending bank to check its status. It may still be pending or stopped for additional checks.

If the transfer has been sent but you haven’t received it yet, please contact us so we can conduct an additional check. Please provide the payment order details, as well as all relevant transfer information (sender, IBAN, amount, currency).